Freqently Asked Questions


PAYMENT

How do I pay?

You can pay online using debit/credit cards or e wallets. Cash medium is also is acceptable in the outlets for bike rental as well as for other services.

Is fuel included in tariff?

No, fuel is not included in the amount you pay for two wheeler rental.

What methods of payment does boongg accept?

At boongg we accept online transactions. We use the Cashfree Payment Gateway for a quick and secure payment method.

BOOKING

What documents are required to book a bike?

You basically need two documents to be verified by us in original.

  • Driving license.
  • Passport, Election Card, Aadhaar Card (anyone of the document is require)

To get Self Driven Bike Rental, rider needs to be 18 years of age or older to get a bike rental.

Can I extend my booking? What are the charges for the same?

Yes, you can extend the booking. But the request should be made an hour before the drop off time. Your request can be denied if there is non-availability of bikes on rent. Charges would be the standards rate for the extension.

Can I reschedule my booking?

There is not rescheduling of an existing reservation as bikes have already been booked and kept reserved for you by us. You may cancel your current booking and then book a bike with later date; however a cancellation fee will apply.

How to cancel my booking? What is the cancelation policy?

You can simply cancel your booking on the website. We do have a cancelation policy. If the Rider cancels their booking before 24 hours of the Bike pick up time, they are refunded 80% of the amount paid. However, if the cancellation is done on the same day of the Bike pick up time (i.e. within 24 hours of the pickup time), they are not refunded any amount.

Can I extend my trip after it ends?

Extension of trips is always good news for us! However, if you need to extend your bike trip, it must be done before you end your trip and not after as we do not allow extension once you have ended your trip.

How days approximately it will to get my refund after cancelation?

It’ll take approximately 7-10 days to reflect the refund in your bank statement after cancelation of your rental bike.

DAMAGE

If my bike breaks down, and will I get any assistance?

We provide well serviced bikes on rental, but in case it your two wheeler rental got broke down. Take help of mechanic to resolve the problem on the spot. If it is a service issue with the vehicle we will reimburse total amount back to you.

What do I do in case I have a flat tire during my ride?

We from our side ensure to provide you well serviced rental bikes, and in case you get a flat tire during your ride, then it must be because of the track you are driving on. So, it’s rider of rental bike to cover the punctured charges.

Do I have to pay if the bike gets damaged?

Yes, if rental bikes get damaged during your ride, you are obliged to pay actual damage charges.

What if I return the bike late because the bike broke down? Will I be fined?

Call us and let us know what happened. If the reason is deemed genuine and we verify it from our GPS feedback, you will not be charged any penalties.

What should I do in case of puncture?

In case of a tyre puncture, find the nearest bike mechanic and get the puncture fixed. As puncture of tyres are unpredictable and depend upon various other factors like terrain, style of riding, etc. it does not qualify as a responsibility of the Boongg.

MISC

Will I get a complimentary helmet?

Yes, you get a complimentary helmet with the rental bike.

Is there any kilometer capping?

Yes, there is a limit on kilometers you drove and that are 200 km. If you exceed km limit, per km rate will be applicable to you which starts from 3/km.

Can I book multiple vehicles with single user ID?

Yes, you can book multiple vehicles with single user ID for getting rental bike. Just keep driving license ready while picking up vehicle from our Authorized store.

Is there any speed limit while driving the rental bike?

Yes, there is a speed limit while you drive the rental bikes. If you’re going outside the City, then it is 70 Km/hr Scooters, 90Km/hr for Geared Vehicles and if you’re driving inside City, then it is 50 Km/hr scooters, 60 Km/hr for geared vehicles. Vehicles are equipped with devices which will track rash driving inside or outside the city and if you’re found over speeding/rash driving the rental bike, then you’ll be fined rupees 200 as fine.

What is the check-in and check-out timing?

Check-in and check-out timings are 10:30 A.M. and 10:00 A.M. in the morning respectively.

What are the late return charges?

  1. Non geared vehicles: First 2 hours of delay would be charged at ₹100 + hourly rates
  2. Royal Enfields: First 2 hours of delay would be charged at ₹250 + hourly rates
  3. All Other Bikes: First 2 hours of delay would be charged at ₹200 + hourly rates
  4. Post 2 Hours, subsequent hourly charges will be applicable on weekdays with model wise penalty (Mon–Fri)
  5. On weekends(Sat-Sun): 24 Hrs rental charges will be applicable as per company policy.

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